What Guests Really Want: 10 Small Touches That Make a Big Impact

When it comes to creating unforgettable stays, it’s not just about thread counts or ocean views—it's the little things that leave the biggest impressions. Whether you're a short-term rental host or thinking of setting up your first listing, these thoughtful, inexpensive touches can turn a good experience into a 5-star one.

Here are 10 small details guests truly appreciate—based on real feedback and personal experience:

1. Clear Instructions & Easy Check-In

After a long day of travel, guests don’t want to hunt for lockboxes or decipher confusing directions. A smooth, well-communicated check-in process (bonus points for photos or a short video walkthrough!) sets the tone for the stay.

2. Labeled Light Switches & Remotes

It sounds small—but try finding the right light switch in a new house at night. Guests love when things are labeled clearly. Same goes for TV remotes and thermostat controls.

3. Local Snacks or Coffee

A small basket of local treats or a simple coffee/tea station adds a warm, personal touch. Guests don’t expect it—but they do remember it.

4. Charging Stations

USB charging hubs or bedside outlets are an instant win. Most people travel with multiple devices and appreciate not having to hunt for outlets behind furniture.

5. Blackout Curtains (or Eye Masks!)

Sleep is sacred. Guests love a good night’s rest, especially in bedrooms with blackout curtains. If those aren’t an option, even offering sleep masks can do the trick.

6. Toiletries That Aren’t Hotel-Sized

Guests love when soaps and shampoos aren’t the generic hotel samples. Bonus points for labeled, refillable containers and eco-friendly products.

7. Personalized Welcome Note

A handwritten or printed note with the guest’s name, a few helpful tips, and local recommendations adds a heartfelt touch.

8. A Guide to the Area (Curated by You)

Forget generic brochures—guests love a local’s list. Include your favorite coffee shop, hidden hiking trail, or best place to watch the sunset.

9. Cozy Extras

A throw blanket, extra pillows, or a basket of board games can elevate the cozy factor. Guests notice these creature comforts—and they often mention them in reviews.

10. Fast, Reliable Wi-Fi (With Easy Access Info!)

It might be the most un-glamorous item on the list, but it’s the most essential. Bonus points if your Wi-Fi name and password are printed and framed in an easy-to-find spot.

Final Thoughts

The beauty of hosting is in the details. While decor and location matter, it's often the small, thoughtful touches that lead to glowing reviews and return guests. You don’t need to spend a fortune—just a little extra thought goes a long way.

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