How to Create a Seamless Guest Experience During Peak Season
Summer. School breaks. Long weekends. Whatever the reason, peak season in the short-term rental world means one thing: back-to-back bookings and zero room for mistakes. Whether you manage one property or ten, keeping things running smoothly can feel like a full-time job — because it is.
Here’s how you can create a seamless guest experience even during your busiest weeks:
1. Automate What You Can
Set up message automations to send check-in instructions, checkout reminders, and local recommendations. Tools like Hospitable, Guesty, or Airbnb’s own messaging features can save you hours and ensure consistency.
Bonus Tip: Pre-schedule a friendly mid-stay message asking how things are going. It’s a small gesture that goes a long way.
2. Simplify Your Check-In Process
Guests love smooth arrivals. Use smart locks or lockboxes with clearly labeled instructions. Avoid key handoffs when possible — they create stress for both guests and hosts.
Checklist:
Is your welcome message clear?
Are directions to your place easy to follow?
Do guests know what to expect when they arrive?
3. Coordinate Closely with Your Cleaning Team
Peak season often means same-day turnovers. Communicate early, often, and clearly with your cleaners. Use a shared calendar or app like Turno to manage cleaning schedules in real time.
If something unexpected comes up (like a late check-out or stain emergency), your cleaners should be in the loop ASAP.
4. Stock Up and Stay Stocked
Avoid the last-minute scramble by over-prepping your essentials: toilet paper, paper towels, soap, coffee, and linens. Guests shouldn't have to ask for basics.
Pro Tip: Create a replenishment system or keep a backup supply bin in a locked owner’s closet for quick refills.
5. Add Thoughtful Touches
Even during busy times, don’t lose sight of the details. A handwritten note, a small local snack, or a curated guide to your favorite nearby spots can set you apart and leave lasting impressions.
Guests remember how you made them feel — not just the check-in code.
6. Prepare for the Unexpected
Have a game plan for delayed check-ins, power outages, or guest complaints. A simple FAQ sheet or quick-reference manual can reduce calls and questions.
You can’t control everything — but you can plan for it.
In Summary:
Creating a seamless guest experience during peak season comes down to preparation, communication, and empathy. When guests feel cared for — and you feel in control — everyone wins.
Need Help Managing Your Bozeman Rental?
Our local team is here to take the stress off your plate. From listing setup to guest care and compliance, we handle it all—so you can enjoy the benefits without the burnout.